I have an ongoing federal tax problem. Where can I go for assistance?

If you have an ongoing issue with the IRS that has not been resolved through normal processes, or you have suffered, or are about to suffer a significant hardship as a result of the administration of the tax laws, contact the Taxpayer Advocate Service. As an independent organization within the IRS we help taxpayers resolve problems with the IRS and recommend changes that will prevent the problems. Call (414) 297-3046 in Milwaukee or 1-877-777-4778 elsewhere, or see Publication 1546 , The Taxpayer Advocate Service of the IRS.

Where can I suggest improvements to IRS services?

If you have a complaint or suggestion for the IRS, the Taxpayer Advocacy Panel listens to taxpayers, identifies taxpayers' issues and makes suggestions for improving IRS service and customer satisfaction. The TAP acts as a two-way conduit; serving as a focus group for the IRS providing input on strategic initiatives, as well as providing a venue for raising issues identified by citizens. Contact the Taxpayer Advocacy Panel, toll free, at 1-888-912-1227.

How can I check my federal tax refund status?

If you don't have Internet access, you can find out the status of your tax return and your refund by calling (800) 829-1954 (new refund hotline) or (800) 829-4477 (automated refund line).

To check the status of your refund online at http://www.irs.gov/individuals/article/0,,id=96596,00.html, you will need to provide the following information as shown on your return:

• Your Social Security Number (or IRS Individual Taxpayer Identification Number)
• Your Filing Status, (Single, Married Filing Joint Return, Married Filing Separate Return, Head of Household, or Qualifying Widow(er))
• The Refund amount (It is important to enter the refund amount exactly as it is shown on your return in order for our computer system to retrieve your data)

How do I get in-person tax assistance?

IRS Taxpayer Assistance Centers are your one-stop resource for face-to-face tax help and solutions to tax problems, every business day (see days/hours for your local office below). Get help solving federal tax problems with IRS' Everyday Tax Solutions. Visit your local IRS office - no appointment necessary - or make a convenient appointment by calling the appropriate number below and leaving a message. At an IRS Taxpayer Assistance Center, knowledgeable assistors will help you:

• File innocent spouse claims if you believe you are not liable for your spouse's share of a joint tax liability;
• Make an installment agreement if you cannot pay your taxes in full;
• Prepare an offer in compromise to settle an unpaid tax debt;
• Request a release of federal tax liens and levies when appropriate; and
• Resolve IRS account and notice issues.

Other services on a walk-in, non-advance appointment basis include:

• Answers to your tax questions;
• Information about your tax account;
• Help preparing your basic individual income tax return if your income is $35,000 or less; and
• Help preparing your heavy vehicle use tax return.

Multilingual assistance is available in every office.

City	Street Address	Days/Hours of Service	Telephone *
Appleton	1901B East Capitol Dr. Appleton, WI 54911	Monday-Friday - 8:30 a.m.-4:30 p.m. *Effective 1/27-4/7 open until 5:30 p.m. Monday Open 8:30 a.m.-2:30 p.m. Saturday 4/12 Open until 6:30 p.m. Monday 4/14 & Tuesday 4/15	(920) 738-5699
Eau Claire	1320 W. Clairemont Ave. Eau Claire, WI 54701	Monday-Friday - 8:30 a.m.-4:30 p.m. *Effective 1/27-4/7 open until 5:30 p.m. Monday Open 8:30 a.m.-12:30 p.m. Saturday 4/5 & 8:30 a.m.-2:30 p.m. Saturday 4/12 Open until 6:30 p.m. Monday 4/14 & Tuesday 4/15	(715) 836-8750
Green Bay	1920 Libal St. Green Bay, WI 54301	Monday-Friday - 8:30 a.m.- 4:30 p.m. *Effective 1/27-4/7 open until 5:30 p.m. Monday Open 8:30 a.m.-12:30 p.m. Saturday 4/5 & 8:30 a.m.-2:30 p.m. Saturday 4/12 Open until 6:30 p.m. Monday 4/14 & Tuesday 4/15	(920) 433-1913
LaCrosse	425 State St. LaCrosse, WI 54601	Monday-Friday - 8:30 a.m.- 4:30 p.m. *Effective 1/27-4/7 open until 5:30 p.m. Monday Open 8:30 a.m.-2:30 p.m. Saturday 4/12 Open until 6:30 p.m. Monday 4/14 & Tuesday 4/15	(608) 785-0246
Madison	545 Zor Shrine Pl. Madison, WI 53719	Monday-Friday - 8:30 a.m.- 4:30 p.m. *Effective 1/27-4/7 open until 5:30 p.m. Monday Open until 6:30 p.m. Monday 4/14 & Tuesday 4/15	(608) 829-5827
Milwaukee	310 W. Wisconsin Ave. Milwaukee, WI 53203	Monday-Friday - 8:30 a.m.- 4:30 p.m. *Effective 1/27-4/14 open until 6:30 p.m. Monday Saturday 8:30 a.m. - 12:30 p.m.	(414) 297-1662
Mosinee	10208 Park Plaza Mosinee, WI 54455	Monday-Friday - 8:30 a.m.- 4:30 p.m. *Effective 1/27-4/7 open until 5:30 p.m. Monday Open 8:30 a.m.-12:30 p.m. Saturday 4/5 & 8:30 a.m.-2:30 p.m. Saturday 4/12 Open until 6:30 p.m. Monday 4/14 & Tuesday 4/15	(715) 355-8921

* These phone lines are answered by a recorded business message with information about office hours and locations. Leave a message to schedule an Everyday Tax Solutions appointment or to reschedule an existing IRS appointment. You will receive a return call within 48 hours. To speak with an IRS representative and get tax help by phone, call 1-800-829-1040.

What if I'm having a problem with my state taxes?

If you have a problem with your state taxes, contact The Wisconsin Department of Revenue (www.dor.state.wi.us). The web site contains more phone numbers which are specific to different tax issues.